We regret to advise that due to severe weather conditions associated with Cyclone Vaianu, bringing significant wind and heavy rain, the Northern Explorer service will not operate as scheduled on Sunday, 12 April and Monday, 13 April.
The safety of our passengers and crew remains our top priority. As such, the rail network requires thorough assessment before services can safely resume, and we are unable to confirm operations at this time.
We appreciate your understanding and will provide further updates as more information becomes available.
Onboard Infotainment App
Audio commentary is now delivered through the Great Journeys New Zealand app. Passengers should bring:
Download the free app before travel. Full content becomes available once connected to onboard Wi-Fi.
For further inquiries or assistance with your travel plans, please contact our New Zealand Travel Team.
Our friendly New Zealand Travel Team is available from 9:00 am to 9:00 pm (New Zealand Time) Monday - Sunday, excluding public holidays.
For assistance and reservations during our opening hours, contact our New Zealand Travel Team by email or phone. To cancel a reservation, please email us at info@newzealandtravelteam.com before 72hrs or 3 days from the travel date.
Phone
You can call one of our English-speaking Consultants at +64 7 575 5049
Current New Zealand time:
Within New Zealand:
Reservations only with payment - 0800-143-669
Travel planning and all other inquiries - +64 7 575 5049
Outside New Zealand:
+61 1800 359 729 Australia Toll-free
+1 855 413 3019 USA Toll-free
+1 866 554 0304 Canada Toll-free
+44 800 0148106 United Kingdom Toll-free
Explore areas in New Zealand that you can only access via water. We offer a full range of ferry services ranging from the Cook Straight ferry that takes you from the Wellington at the bottom of the North Island to Picton at the tip of the South Island or visit the magnificent Milford Sound which draws visitors from all around the world yearly to see this spectacular sight.
Or zip across Foveaux Strait between Bluff and Stewart Island in just one hour aboard comfortable catamarans. Stewart Island is located at the bottom of the south island with daily departures from Bluff or Invercargill.
Explore Waiheke Island, the jewel in the Hauraki Gulf. Only 40 minutes by Fullers Ferry from down Auckland. Waiheke is a stunning island with beautiful beaches, exceptional vineyards and a destination not to be missed.
